BPO
Specialized BPO Solutions for Financial & Healthcare Operations. We deliver compliant, high-precision support services designed to improve efficiency, reduce operational overhead, and protect sensitive business data.
We do the heavy-lifting
We offer a customizable apprach to your BPO needs. Our "White Label" model approach allows your business your business to focus on what it is needed now, which allows you to focus on what you do. You can let us look for talents, manage your teams, IT requirements and even compliance, taxation, human resources and payroll solutions.
Currently, we cater virtual assistance, quality assurance, billing services, technical support and management consultancy services for clients globally.
Our Approach
-
Compliance-Driven Execution — All processes are designed around industry-specific regulations and audit requirements to ensure security and traceability.
-
Structured Workflow Management — Tasks are monitored through performance dashboards and reporting systems for full accountability.
-
Client-Aligned Integration — We adopt your existing systems, tools, and escalation procedures to operate as a seamless extension of your organization.
-
Scalable Seat-Based Deployment — Whether single-role placement or full back-office teams, we support both short-term and long-term requirements.
What We Offer
Healthcare
Support Services
Patient records processing, claims assistance, appointment coordination, and medical billing support. Our virtual assistants are highly capable and trained in the ECW app, ensuring accurate, compliant, and efficient healthcare operations.
Bookkeeping
& Billing Services
Transaction monitoring, reconciliation, and invoice processing with integrated receivables management. We work within your billing process to track client payments, improve visibility, and maintain precise financial control.
Administrative
& Data Management
Document handling, report preparation, CRM updating, and workflow tracking. Our administrative support enhances efficiency, data accuracy, and organizational performance.
Customer and
Helpdesk Support
Multi-channel response handling via email, voice, or live chat. We deliver professional customer support that improves satisfaction and strengthens client relationships.
Our Process
What’s We Do
Assessment & Requirements Gathering
We work closely with your team to define scope, workflows, compliance requirements, and key performance metrics.
Compliance and Security Alignment
All access protocols, confidentiality agreements, and data handling procedures are structured to meet HIPAA, PCI DSS, or GDPR standards as applicable.
Talent Selection & Seat Allocation
We assign qualified professionals with relevant industry background and configure the appropriate infrastructure based on role requirements.
System Integration and Process Onboarding
Our team is trained on your tools, SOPs, and escalation procedures to ensure seamless operational handover.
Performance Monitoring & Ongoing Optimization
Output is tracked through structured reporting, allowing continuous improvements for efficiency and accuracy.
Ask & Question
Yes. We operate under HIPAA, PCI DSS, and GDPR-aligned protocols, with strict access controls and employee confidentiality agreements.
Absolutely. Our teams adapt to your preferred systems — whether proprietary or third-party platforms.
Each role is monitored through structured KPIs, reporting checkpoints, and client-approved SOPs.
We offer flexible engagement models — from single-seat engagements to fully managed offshore departments.
Yes. We include performance dashboards and communication channels to maintain full visibility at all times.